References
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- Angriawan, A., & Thakur, R. (2008). A Parsimonious Model of the Antecedents and Consequence of Online Trust: An Uncertainty Perspective. Journal of Internet Commerce, 7(1), 74–94. https://doi.org/10.1080/15332860802004337
- Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/bf02723327
- Beldad, A., de Jong, M., & Steehouder, M. (2010). How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust. Computers in Human Behavior, 26(5), 857–869. https://doi.org/10.1016/j.chb.2010.03.013
- Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. Sage focus editions, 154, 136-136.
- Carmines, E. G., & McIver, J. P. (1981). An Introduction to the Analysis of Models with Unobserved Variables. Political Methodology, 9(1), 51–102. http://www.jstor.org/stable/25791175
- Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2004). Consumer acceptance of virtual stores. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 35(2), 8–31. https://doi.org/10.1145/1007965.1007968
- Culnan, M. J., & Armstrong, P. K. (1999). Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation. Organization Science, 10(1), 104–115. https://doi.org/10.1287/orsc.10.1.104
- Das, T. K., & Teng, B.-S. (1998). Between trust and control: Developing confidence in partner cooperation in alliances. Academy of management review, 23(3), 491-512.
- Doney, P. M., & Cannon, J. P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61(2), 35. https://doi.org/10.2307/1251829
- Flavián, C., & GuinalÃu, M. (2006). Consumer trust perceived security and privacy policy. Industrial Management & Data Systems, 106(5), 601–620. https://doi.org/10.1108/02635570610666403
- Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
- Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424.
- Goodwin, C. (1991). Privacy: Recognition of a Consumer Right. Journal of Public Policy & Marketing, 10(1), 149–166. https://doi.org/10.1177/074391569101000111
- Ha, H. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329– 342. https://doi.org/10.1108/10610420410554412
- Hair, J. F., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis Prentice Hall. Upper Saddle River, NJ, 730.
- Holloway, B. B., & Beatty, S. E. (2008). Satisfiers and Dissatisfiers in the Online Environment. Journal of Service Research, 10(4), 347–364. https://doi.org/10.1177/1094670508314266
- Jiang, P., Jones, D. B., & Javie, S. (2008). How third-party certification programs relate to consumer trust in online transactions: An exploratory study. Psychology and Marketing, 25(9), 839–858. https://doi.org/10.1002/mar.20243
- Jöreskog, K. G., & Sörbom, D. (1996). LISREL 8: User's reference guide: Scientific Software International.
- Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009). Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration. Information Systems Research, 20(2), 237–257. https://doi.org/10.1287/isre.1080.0188
- Komiak, S. Y., & Benbasat, I. (2006). The effects of personalisation and familiarity on trust and adoption of recommendation agents. MIS quarterly, 941-960.
- Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & Management, 41(3), 377–397. https://doi.org/10.1016/j.im.2003.08.004
- Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792
- McKnight, D. H., & Chervany, N. L. (2001). What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce, 6(2), 35–59. https://doi.org/10.1080/10864415.2001.11044235
- Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57(1), 81. https://doi.org/10.2307/1252059
- Palvia, P. (2009). The role of trust in e-commerce relational exchange: A unified model. Information & Management, 46(4), 213–220. https://doi.org/10.1016/j.im.2009.02.003
- Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL. Journal of Service Research, 7(3), 213–233. https://doi.org/10.1177/1094670504271156
- Park, C., & Kim, Y. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31(1), 16–29. https://doi.org/10.1108/09590550310457818
- Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. (2003). International Journal of Electronic Commerce, 7(3), 101–134. https://doi.org/10.1080/10864415.2003.11044275
- Reichheld, F. F., & Schefter, P. (2000). E-loyalty: your secret weapon on the web. Harvard business review, 78(4), 105-113.
- Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
- Rutter, J. (2001). From the sociology of trust towards a sociology of ‘e-trust’. International Journal of New Product Development & Innovation Management, 2(4), 371-385.
- Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: dimensionalising, measuring and predicting etail quality. Journal of Retailing, 79(3), 183–198. https://doi.org/10.1016/s0022-4359(03)00034-4
- Wu, J., & Chang, Y. (2005). Towards understanding members’ interactivity, trust, and flow in online travel community. Industrial Management & Data Systems, 105(7), 937–954. https://doi.org/10.1108/02635570510616120
- Yoon, S. J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47–63. https://doi.org/10.1002/dir.10008
- Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847–860. https://doi.org/10.1016/s0166-4972(03)00130-5
- Ali, M. H. (2012). ES-QUAL Model in Internet Banking: A Study from Customer’s Perspectives. Journal of International Management Studies, 7(2), 75-78.
- Angriawan, A., & Thakur, R. (2008). A Parsimonious Model of the Antecedents and Consequence of Online Trust: An Uncertainty Perspective. Journal of Internet Commerce, 7(1), 74–94. https://doi.org/10.1080/15332860802004337
- Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/bf02723327
- Beldad, A., de Jong, M., & Steehouder, M. (2010). How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust. Computers in Human Behavior, 26(5), 857–869. https://doi.org/10.1016/j.chb.2010.03.013
- Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. Sage focus editions, 154, 136-136.
- Carmines, E. G., & McIver, J. P. (1981). An Introduction to the Analysis of Models with Unobserved Variables. Political Methodology, 9(1), 51–102. http://www.jstor.org/stable/25791175
- Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2004). Consumer acceptance of virtual stores. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 35(2), 8–31. https://doi.org/10.1145/1007965.1007968
- Culnan, M. J., & Armstrong, P. K. (1999). Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation. Organization Science, 10(1), 104–115. https://doi.org/10.1287/orsc.10.1.104
- Das, T. K., & Teng, B.-S. (1998). Between trust and control: Developing confidence in partner cooperation in alliances. Academy of management review, 23(3), 491-512.
- Doney, P. M., & Cannon, J. P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61(2), 35. https://doi.org/10.2307/1251829
- Flavián, C., & GuinalÃu, M. (2006). Consumer trust perceived security and privacy policy. Industrial Management & Data Systems, 106(5), 601–620. https://doi.org/10.1108/02635570610666403
- Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737.
- Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424.
- Goodwin, C. (1991). Privacy: Recognition of a Consumer Right. Journal of Public Policy & Marketing, 10(1), 149–166. https://doi.org/10.1177/074391569101000111
- Ha, H. (2004). Factors influencing consumer perceptions of brand trust online. Journal of Product & Brand Management, 13(5), 329– 342. https://doi.org/10.1108/10610420410554412
- Hair, J. F., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis Prentice Hall. Upper Saddle River, NJ, 730.
- Holloway, B. B., & Beatty, S. E. (2008). Satisfiers and Dissatisfiers in the Online Environment. Journal of Service Research, 10(4), 347–364. https://doi.org/10.1177/1094670508314266
- Jiang, P., Jones, D. B., & Javie, S. (2008). How third-party certification programs relate to consumer trust in online transactions: An exploratory study. Psychology and Marketing, 25(9), 839–858. https://doi.org/10.1002/mar.20243
- Jöreskog, K. G., & Sörbom, D. (1996). LISREL 8: User's reference guide: Scientific Software International.
- Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009). Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration. Information Systems Research, 20(2), 237–257. https://doi.org/10.1287/isre.1080.0188
- Komiak, S. Y., & Benbasat, I. (2006). The effects of personalisation and familiarity on trust and adoption of recommendation agents. MIS quarterly, 941-960.
- Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information & Management, 41(3), 377–397. https://doi.org/10.1016/j.im.2003.08.004
- Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792
- McKnight, D. H., & Chervany, N. L. (2001). What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce, 6(2), 35–59. https://doi.org/10.1080/10864415.2001.11044235
- Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationships. Journal of Marketing, 57(1), 81. https://doi.org/10.2307/1252059
- Palvia, P. (2009). The role of trust in e-commerce relational exchange: A unified model. Information & Management, 46(4), 213–220. https://doi.org/10.1016/j.im.2009.02.003
- Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-QUAL. Journal of Service Research, 7(3), 213–233. https://doi.org/10.1177/1094670504271156
- Park, C., & Kim, Y. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management, 31(1), 16–29. https://doi.org/10.1108/09590550310457818
- Pavlou, P. A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. (2003). International Journal of Electronic Commerce, 7(3), 101–134. https://doi.org/10.1080/10864415.2003.11044275
- Reichheld, F. F., & Schefter, P. (2000). E-loyalty: your secret weapon on the web. Harvard business review, 78(4), 105-113.
- Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
- Rutter, J. (2001). From the sociology of trust towards a sociology of ‘e-trust’. International Journal of New Product Development & Innovation Management, 2(4), 371-385.
- Wolfinbarger, M., & Gilly, M. C. (2003). eTailQ: dimensionalising, measuring and predicting etail quality. Journal of Retailing, 79(3), 183–198. https://doi.org/10.1016/s0022-4359(03)00034-4
- Wu, J., & Chang, Y. (2005). Towards understanding members’ interactivity, trust, and flow in online travel community. Industrial Management & Data Systems, 105(7), 937–954. https://doi.org/10.1108/02635570510616120
- Yoon, S. J. (2002). The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing, 16(2), 47–63. https://doi.org/10.1002/dir.10008
- Yousafzai, S. Y., Pallister, J. G., & Foxall, G. R. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847–860. https://doi.org/10.1016/s0166-4972(03)00130-5
Cite this article
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APA : Manzoor, K., Arshad, T., & Zaman, N. U. (2021). The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective. Global Management Sciences Review, VI(II), 17-27. https://doi.org/10.31703/gmsr.2021(VI-II).02
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CHICAGO : Manzoor, Kiran, Tayyaba Arshad, and Nadeem Uz Zaman. 2021. "The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective." Global Management Sciences Review, VI (II): 17-27 doi: 10.31703/gmsr.2021(VI-II).02
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HARVARD : MANZOOR, K., ARSHAD, T. & ZAMAN, N. U. 2021. The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective. Global Management Sciences Review, VI, 17-27.
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MHRA : Manzoor, Kiran, Tayyaba Arshad, and Nadeem Uz Zaman. 2021. "The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective." Global Management Sciences Review, VI: 17-27
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MLA : Manzoor, Kiran, Tayyaba Arshad, and Nadeem Uz Zaman. "The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective." Global Management Sciences Review, VI.II (2021): 17-27 Print.
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OXFORD : Manzoor, Kiran, Arshad, Tayyaba, and Zaman, Nadeem Uz (2021), "The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective", Global Management Sciences Review, VI (II), 17-27
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TURABIAN : Manzoor, Kiran, Tayyaba Arshad, and Nadeem Uz Zaman. "The Influence Of Electronic Service Quality Dimensions On Consumer E-Trust: An E-Commerce Perspective." Global Management Sciences Review VI, no. II (2021): 17-27. https://doi.org/10.31703/gmsr.2021(VI-II).02